Customer Testimonials
Everything was fine . That is it--no problems Good service, people were nice . Service was good.
Samantha, the service advisor, was very nice, but the rest of the story was far from satisfactory. I went there to get an estimate for a transmission problem and it was given an absolutely cost prohibitive pie in the sky estimate of over $6,000, which is nothing short of predatory while at the same time being given the hard sell by the sales team who magically join the conversation with no input for me trying to coerce me to buy a new car and offering me $400 for my 2019 charger, which even for parts is absolutely absurd. Two words clearly come to ... Read More DealerRater - May 27, 2026
Kind, courteous, efficient, and prompt. Professional, friendly, attentive to customer's concerns, made every attempt to walk the customer through the cost of the service
Wonderful, thoughtful, caring, attentive. I like this dealership. Everyone is kind and helpful. Ok great.
Very great people. Samantha in service, Hunter in sales, some others too All great customer service
Perfect. Everyone was great to work with 8 more words 5 more words 2 more words
The knowledgeable when making sure you get the best deal. Sam in service explains everything in detail when getting your vehicle serviced or in for a repair.
Mike, Excellant tech and very knowledgeable, explain things so you can understand. The dealership has always treated me very well.
Fast, friendly and thorough. They tell you what they see and give you options on what to do.
The staff is very kind and compassionate. They care about your vehicle very much and strive to do there best job possible. I did have new tires installed and the psi was a bit higher than recommended, but all in all you couldn't ask for better employees and staff. Thank you
20k mile service, alignment, tire rotation, & free car wash. Very happy with the service I got.
Not the best , honestly hoped for a better experience, but average! I've never bought a car that's been in the shop almost 7 !'times in 2.5 months! Some of these issues should've been fixed before I bought it . However I would like to thank Gio the service mgr for taking care of this issue, hopefully ?? this will be resolved!!
We have purchased several vehicles from your dealership..always friendly associates and very good customer service and support
Samantha is a great communicator and very good at the front desk. My vehicle was done on time and on schedule.
Everyone was very friendly and efficient. We came out with brand new tires and a nice wash
They worked on the car got it to work I made sure everything was working
Appointment on time, did a thorough check for all updates and functions. Very personable and friendly.
I bought both of my last two vehicles there. When my transmission went out while I was out of town, I took it to a Chrysler dealership who replaced it with the remanufactured Chrysler transmission warrantied for 3 years 75,000 miles. Within weeks, it leaked out transmission fluid and I had it towed to you. I was told they didn't know if the tow would be covered or not depending on what was wrong. It was covered under the warranty and repaired because of the leak but I was not reimbursed for the Towing. Instead, I was shuffled around and told ... Read More DealerRater - May 6, 2026
I came in with an issue with my rain sensor wipers on my Jeep Grand Wagoneer. Turns out that it was a setting that I was not aware of. Sean Carr was the service writer and he had a tech show me a lot of things I was not shown by the selling dealership in Lakeland FL. I would like to thank both, Sean and the service technician who was so patient and knowledgeable about my vehicle. The amount of information I received gives me great confidence for any future maintenance or repairs I may need in the future.
Easy to schedule, quick turnaround Clean waiting room, and courtesy car wash. Competitively priced oil change with coupons.
Mount based a 2026 Ram 1500 and had a breakdown due to coolant leak and called Huston and they took my car in, waited for me to arrive just after closing and worked on it first thing the next day. Had my truck back in 2 days and they did a great Job! Best service department ever. Thank you to Ben and the rest of the service team!
Always professional and the service is great. It's the only place I will go to get my Jeep serviced.
My Grand Cherokee was taken in before my appointment time and Sean kept me up to date on the service. A good experience!
Friendly, informative and helpful. Showed us several vehicles to choose from and explained the features prior to test drive. Also followed up by phone after purchase.
Always friendly courteous prompt and keeping me informed Vehicle is always returned with the repairs completed clean and ready to go
This dealer has very bad customer service and customer communication! My warranty has expired recently and I will never set foot back in this dealer!! Buyer be ware the service dept will keep your vehicle all day and then tell you they can’t do your warrant work because it’s “dirty” then charge you 200 bucks for a “diagnosis fee” when they did nothing for you.
When I call know one returns my. Call. Than they hang up on me Done
It was a good experience I was taking my time to find the right car.
Came in for defective wiper blades. They checked them and changed them. Took them a while but got them changed.
Service took too long and price was more than anticipated. Had an appointment, but, it was late getting started.
Easy to schedule the service appointment. Arturo (service advisor) was very helpful and offered several sugestions for future service. Work was completed on time and completed as requested.
I feel like the shop fees make it seem like a scam, and when I ask for a quote for something that means I want the total price. Not a made up price with extra fees added on. The manager did reduce this for me which was good, but I'm just not a fan of these added fees
She was very understanding & very good at customer service It was definitely a pleasure
Repair was for front axle bearing. Part was not in stock. Had to order and was supposed to be in on Monday. Got call and was scheduled for Wednesday morning. was supposed to be a 2 hour repair. Finally got truck back after 4 PM. Also diagnosis fee was not considered when paying for the repair. Poor and unbelievable communications is what rated this as LOW
Way too long for a basic oil change Too long For a basic oil change
Great Sales department was expected and easy to deal with ?? ?? ?? ?? ??
The service area was very clean and organized. The work that was completed was top notch. However I had an appointment at 9:45 and didn't leave 12:30. It was for a simple oil change and tire rotation. It seems that they overbooked clients for the day.
Met by the service advisor up on arrival, ; spoke briefly, was advised how long it would take and escorted to the customer lounge.
Avoid this service department at all costs. Go to J&J on Main Street or literally anywhere else.
On February 26th, I brought my 2017 Ram 1500 (122k miles, meticulously maintained) to Huston after a local shop (J&J) diagnosed a ticking noise as a failing lifter in Cylinder 5. I specifically told the Huston service advisors that the Cylinder 5 lifter needed replacement.
Huston stated they could not go on an outside diagnosis and insisted on their own "certified" diagnostic fee. I agreed to pay the fee to have Huston diagnose it. The next day, they called and claimed ... Read More DealerRater - Apr 7, 2026
The sales team is outstanding and service writers great also but the ASE techs are the the ones that make this dealership a super center for taking care of the customers!!
After a rocky start I would say it was good I had several service issues that I had to hurdle, that were eventually fixed at no cost to me , so I really thank the service Department Manager and Arturo for taking care of it!
After a rocky start I would say it was good I had several service issues that I had to hurdle, that were eventually fixed at no cost to me , so I really thank the service Department Manager and Arturo for taking care of it!
They did what was asked without any issues and I was in and out fast!
I came in without an appointment and the service dept. took me right in. Just lucky I guess. Love the soft drink machine.
Everyone was kind and the wait time was minimal I was aware of the cost upfront
Very nice service Thank very much for service,fast and Quick good guy in réception Havé nice Day
We have bought 2 vehicles from them and have had others serviced there as well. We are very satisfied customers.
Had serious sales and service issue and Jacob was great in resolving problem, thank you
Oil change Brought the truck to dealership to have a service done.they changed oil and tire rotation
They could not detect that my vehicle smells like antifreeze. The service department could care less about the customer as well as the service manager can’t even return calls.
I drove 4 hours to register dealership because it was the only dealership I was able to locate that could order the Traiker Tow Module recall parts. They were able to obtain tge parts within 7 days, notified me they had the parts, and completed the installation in a few hours. Every dealership in Jacksonville was not able to provide any support to accomplish the recall. The Avon Park (Hustons) was great.
Great service department and professional personnel. I am very grateful for the treatment and support.
I will go out of my way too use a different dealership for service or any other work.
I have white paint in two places on the back of my van. This is the second time I reported it and never heard anything back!!!!!
Kind, respectful, professional Ryan is kind, very professional, and respectful—and, above all, he answered our questions.
The staff is friendly. Issue was they didn’t have my appointment listed as the gal who checked me in said the system had been wonky. Then for the second time in a row, they didn’t give not put a sticker in the front window for the details of my next oil change.
Good service, fair pricing & the shuttle service is a great addition. Good repair experience.
Well we didn't know what the recall was for and when we got there we asked Arturo what the issue was and he didn't know!!
From beginning to end it was perfect!! We could not have asked for better service from the seller or the service department!
Very quick and professional I stopped in without an appointment and they worked me in, also washed it when it was done
Professional look and service. Very clean and organized. Excellent service and courteous personnel did a great job. Mechanic did a Great clean job on our Jeep and Ben our service writer was professional and kind and talked us through the process. Jeep warranty was solid and took care of our needs one hundred percent. Thank You all!!
The service guy was great and friendly and kept me up to date. We identified some other issues which I will come back for another time.
Professional always courteous and very efficient. And the complimentary snacks and drinks most definitely add a plus for the guests along with safe environment
Recommended Service Interval, did not find the Stop/Start not working. Now if have to go to another dealership
Not a good experience at all. Diagnosed bad manifolds, and e-tourque and said it wasn’t covered under warranty. Not only are those items still covered but 2 dealers have confirmed there are no issues with those items. Also was threatened to have a lean put on my vehicle because I didn’t feel right paying the diagnosis fee. Also tried to resolve the matter by slamming me up side down big time into a new truck trade.
Arturo provided great service. The appointment was easy to schedule and was completed as agreed.
The whole entire staff is amazing and friendly. Sean is conscientious and diligent. I tend to have trust issues when it comes to services at a dealership, but he never once dismissed my concerns. He provided consistent updates throughout the entire process and, despite having a steady rotation of customers, I never felt overlooked or forgotten.
Been going there for years. Always professional and attentive. Do not need to say anymore.
The nicest people at a car dealership I have ever been to. The service dept is great.
I was surprised that the diagnostic was real expensive and they didn't even use it for my car just a bent dust pan. know shop supplies but charged $18.50 for them Beside that everything else was great
Always on top of things. Explain in detail what is going on fixes the problem if I need transportation, he's there to provide it.
Needed several things done to my vehicle. Took it in, got a ride home, Driver was very pleasant. They kept me informed as to progress. Everything was done in a day. Sent the driver back to pick me up. Price was lower than the quote. Everyone is so pleasant and respectful. Will use them again when needed.
Very good .very attentive They were very helpful in helping me find a good car.
True Professionals. I keep going there for the quality of work and customer support. I will continuing going there.
Great very good Everything was fantastic No more to say ,everything was great Thats it
The service lady was great. She was right on top of it. The dealership i bought the truck from won't even call be back
Arturo Chavez is very good. I have used him in the past. Check in process was great. Time of repair was very fast. As usual the cost of repair is always a shock. However the service writer and ease of doing business helps mitigate the stress.
5 Arturo always offers the best service advice for my Jeep and explains my options clearly. Everyone is very polite, thank you
Everything was done efficiently and effectively. I especially appreciate the shuttle service. They are pleasant to work with.
Got an oil change and rotate tires. I thought it came with a balance, but it didn't.
He was very helpful and took time to explain in detail the issues my vehicle is having and what needed to be repaired. He also explained the results of the inspection.
Service was great.sales was not Would never buy another vehicle from them but will get Service.
It's a car dealership they have a service Bay they took care of my car the price was fair
I have always gotten good service from the dealership since buying my car in 2013.
Kept on it, troubleshooting until the problem was found and all part that could be under warranty were replaced and I paid for the other parts. Al in all great customer support. Ben was great throughout the process of getting us back on the road.
great service department. on time & keep you up to date on progress. Nice waiting room with snacks and food.
great service. Great people. I was kept informed as to what was happening. All is done in a timely manner. Will go there again when needed.
The repairs on my car and truck were accomplished in minimum time. The new service advisor, Samantha, is a pleasure to communicate with and is an asset the this service department.
I love doing business with Houston Chrysler Dodge, but not sure if I’m gonna be able to take my vehicle there much longer due to the increased prices …it’s getting to where I can’t afford it beings I’m retired now. I need a senior citizen discount really bad..Thank You!!
Always a good experience. I bought my 2016 Chrysler Town 'n Country there. Thank you for helping me to keep it running.
It was good nothing to complain about The was nice clean and everyone was really nice they explained everything that I asked about
They were excellent they got me in and out just as they said. and Arturo was awesome. Great service love them.
Great service excellent people Everyone was friendly sales staff service department efficient Great place to do business
Good. In the future, don't charge a diagnostic fee when I don't need diagnostics. I told them what was wrong, and ultimately, that was the problem. I shouldn't have to pay for a service I did not need or asked for.
Precise,cordial,professional, complete, accommodating, thorough, effective. Expensive, probably in response to prices you are required to pay, overhead and complementary services and benefits.
Had a great experience Hunter and Jacob lead me to the perfect vehicle! I definitely recommend them for anyone’s needs for a vehicle
Always satisfied. Comfortable waiting room. Friendly service, convenient location. . . . . . .
Always satisfied. Comfortable waiting room. Friendly service, convenient location. . . . . . .
They delivered on what I wanted It was a good experience. Dealership was clean and courtesy abounded.
Samantha was wonderful. Professional and pleasant to work with. I had a simple fix on my truck but the whole experience was good. Very happy