Customer Testimonials
Work was done in a timely.Fashi was very satisfied with what they had done. And all in all it was a good experience
Great & fast service! Will be back in the future for continuing service from the dealership!
It was a pleasure. Very organized and on time. Great job and great price! A+
My experience was pleasant and everyone was efficient. I would certainly recommend Huston to others.
They take good care of you and get the job done when they say they do
Maddy is great to work with, she is capable, friendly and always happy. She handles the warranty work professionally.
Dealership layout is very good, and clean inside and out,pleasant and knowledgeable staff,plus being informed of future needs as work was being performed we
Thank you for your service and the car works great I hope to see you the next time.
Honest, Fair,Easy to work with, Easy to contact. I would recommend the Huston Dealership to my friends and family.
Problem was solved within short time. Appreciated the loaner car. Staff was very courteous and attentative.
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Reliable and professional. Staff always pleasant and willing to assist. Ease of scheduling appointments for service.
Approachable with questions and concerns... excellent customer service team Devan is first point of contact.. she is very pleasant..
fast service. This red highlighting is for the birds. it review will not go through without 15 words. Here is your 15 words
We have always had good service. We get an appointment when we call and everyone is very friendly
All the people at Huston Service department told me exactly what was gonna be done they even offered me a free car wash. They told me that it was being almost ready. The car was being washed. Their service was great.
Service department was very prompt with my oil change And tire rotation . Kept me aware of the progress all the way through
Was pleased with the curtesy and professionalism of my service team. Service team kept me updated about my vehicle.
Good and fast service and people are friendly will be taking all my work to them from now on
The dealership does a good job of keeping me informed about the service being done to my vehicle.
The staff are very helpful. They were able to fix and get the part that my vehicle needs at a very reasonable time. They were also able to provide service shuttle when it was ready for me to pick up my vehicle. Overall great experience!
Came in for an oil change and everything went very well. Great staff and pleasant service facility.
Always gets the job done done you for fixing my jeep always great work ty
Very pleased with the buying experience from start to finish! Steve and Jake were wonderful to work with! they have a repeat customer with me!
Friendly staff, very helpful with my recall and concerns about my truck. Took the time to go over any issues I had.
Friendly and knowledgeable staff. Walter in the service department has been a blessing to me. He listens patiently and has been very accessible.
Had appointment to troubleshoot FOB and A/C. FOB problem was resolved, A/C part was ordered.
Had transmission fixed. Was told that Houston didn’t fix only replace with new one.
Staff is always curtious and keeps me informed of what my cars needs are and the cost for the repair.
Communication was great from the start to the end. From here on out I will always take my ram trucks to this dealership
I just love my new jeep… The salesman that worked with us was so knowledgeable and helpful about us making the choice of vehicle we wanted. Very friendly staff all the way around.
The personnel at Huston were courteous and professional. They treated my wife well and replaced the battery in a timely manner.
Madeline was very professional and very helpful with the repair on my Ram truck. Parts had to be ordered. When they arrived, she was quick to call to set up my appointment.
They done us a great job getting us into a 2025 Ram Truck they did us well
Always accurate And Timely repairs provided on my Jeep Grand Cherokee they always accommodate my request for an appointment
Service advisor Susie is so knowledgeable and helpful. My Jeep was serviced in a decent amount of time. I love the car wash as a nice touch! I also love that coffee and snacks are available in the customer service lounge
Both the company and Madeline including the mechanics gave me a fair appraisal of the problems that I had with a recently bought Chrysler Sebring from a dealer in Haines City, Polk County. The results of the Huston checks on the car. I have decided that the Polk County Dealership were negligent in not telling me that the car was a Rebuilt.
Huston CDJR has great associates, and a high demand due to the service area and availability of competitive auto care for Dodge vehicles in particular and presumable fleet management activities as well. Madeline whom I usually work with is professional, prompt and courteous - with a careful hand when managing vehicles. Only complaint is Client Services workforce may need more staff but it does now appear to be managed effectively at the moment up from around a Yr ago. Now, Dodge ( Stellantis ) just needs to be a better auto maker and this location will cook grease; perf autos took a 16% ...
Dealt with service dept. for a recall on Dodge Ram. The facility was efficient. Waited while work was being done. Very nice area for waiting.
Your staff always tells me if something else is a concern, like this time I also got a cabin filter ,she showed me the old one . You're staff is very polite . I personally think the waiting area should have some ladies magazines . Everything there was geared to men . We wait as long as they do . Thank You .
Taken care of in a proper manner and she was very polite and informative. Thank you for taking care of me
I dealt with the service department manager, Susie. She was very professional and pleasant to work with. So far, the repairs seem to have solved my engine problem. My dealing with Endurance Extended Warranty was maddening. Susie went to bat for me but experienced the same claim denial I did, even after jumping through hoops and providing the requested maintenance documents. As a snowbird for five months a year, I will return to Huston for future needs.
The people that I dealt with were very professional, communicating clearly, and courteously with a recommendation that showed me that their concern was not about making money, but about a common sense approach to vehicle maintenance. I left Houston assuming the technician also removed the screw that was embedded in the tire tread but not thru the wall of the tire. Thank you Houston!
From out of town and they got my Jeep in quickly for repairs. Would highly recommend this dealership.
Very friendly professional return promptly my call going extra mile to please me I like very much over all and I recommend to everyone
I appreciate everything they did for me and how polite they was to me The service was nice. Good experience
Why did they fill my tires when they rotated them it was it was on the dash board it was needed and they did not wash my car like they always have?
Great place for service on our truck when we come to Florida for the season. Great waiting room with amenities. Friendly staff and good location.
Very helpful and had great service on my Jeep Cherokee. The courtesy van was very helpful too
They took my truck in and fixed the recalls that were needed. Happy with service
Very professional and willing to help if at all possible. All staff is very courteous.
Excellent customer service, smooth service check in process, convenient shuttle service and guest lounge with Wifi are both appreciated.
So happy with my new fob! I am going to air tag it! Chrysler should have that built in! I know it is in this house! Where??????
The young lady at the service counter was very helpful. I was very pleased with how they got me in quickly.
HAD TO WAIT 4 DAYS FOR PARTS , HAD TO CALL AND ASK WHAT THE HOLDUP WAS
Arturro did a great job identifying my problem, getting Chrysler approval and ordering the part. It’s backordered by we know how to proceed. Thanks
Good scheduling. Attentive and informing of issues. Straight forward estimate of repair charges. Polite personnel. Good waiting facilities. Excellent transportation services. I would use Huston again.
We usually go there for oil change. When we need an emergency appointment we are seen right away and are never disappointed.
During an unscheduled visit due to an underbody panel noticed to be loose, Arturo had a technician to quickly inspect my vehicle, which required the installation of missing fasteners. They were taken care and without charge. Excellent service!
Maddie is a good representative for Huston Cars. She is polite and provides me with the service that I requested.
An oil change and tire rotation took 2 hours. Way too long for that service. Price was also a bit high.
Got me in on time and fixed my problem along with my oil change. They are my go to place for my eco diesel.
Very professional. Really helpful giving me all relevant information about my car repairs and settling up transportation for me.
Truck was washed that’s a great service to have. Service department was very helpful.
They were very kind and accommodated working my vehicle in quickly. Correctly diagnosed the problem and repaired it accurately.
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Really liked my service advisor she was very friendly and explained everything to me about my 2019 Caravan that was being worked on. Her name was mrs.susie. Thank you..
Great service and was able to work me in on short notice . They also provided a loaner car.
great service, friendly staff hard working, they care about you ... stop in and find out what service with a smile really is.
I have faith in your company that you will find the problem,fix it quickly
Great experience from beginning to end. I received updates as to progress so I knew how long I would be there and paid less than I expected. That never happens! Great staff throughout the building
This dealership has competitive pricing. I buy a new vehicle every 3 to 4 years and I can honestly say that this is a really good group, far better than my experience with other Chrysler/Jeep Dealers in the area. Thank you to all of the staff who made buying our new Pacifica a great experience.
GREAT EXPERIENCE AND ARTURO WAS SO VERY NICE! JEEP WAS CLEAN UPON US PICKING IT UP.
Staff was great, inventory adequate but sufficient. I would absolutely return and recommend this dealer to others.
Our last visit a couple of weeks ago for our Jeep. The maintenance work was was good thank you.
I can always go in to have my car serviced. The people are very friendly and polite.
Great experience and service very professional, very accommodating facility, staff was very polite n even washed my vehicle
The Staff are very friendly , considerate and thorough in explaining what my vehicle needs to be done
Arturo was very specific in the problem with the car and what the expected costs would be
The dealership was very eager to help me get into the vehicle I was dreaming about thank you so much for everything you guys did. You’re wonderful and I appreciate you working with me. Thanks so much Alan and Jeff you guys are awesome.
Always able to get in and get my car serviced when I need to. The people are very friendly and very polite.
The dealership got the Job done in short amount of time and the lady Maddie was very nice to me.
Everything was good, customer service, completion of my service needs and they returned my van cleaner than when I brought it in.
No nonsense. Wasted none of my time while procuring new work vehicles for my company.
I've used this dealership for all the service on my 2014 RAM. I've always been satisfied and recommend them to anyone needing service on their vehicle.
Everyone is very polite and accommodating. My vehicle was ready much earlier than expected. Have always had good service there.
Although Maddy’s communication was professional, I was very disappointed with the loaner service. I was informed that I needed to return the loaner with the same amount of gas it had when it was provided to me. However, the loaner was given to me with an empty tank. Over the six days I used the vehicle, I had to fill it with gas to commute, leaving it with half a tank at the time of return. When I asked if I could be reimbursed for the gas, since I obviously couldn’t take it back out, I was told ...
They were attentive to my concerns. They actually listened to what I had to say. Allowed me to talk to the tech directly which I think helped. On't my only reservation and I do not blame. The service department manager. I'm not sure he was correct or I misunderstood what he said. About about which of the 2 bait is hair, curly, started to car? I realize you're a observe battery. Search for the car in a they stalled position at a red light, for example. But I thought he indicated to me that the little battery actually ...
Great customer service, Answered my questions and answered my phone calls without much delay. Thank you.
Awesome people to deal with. The service department did exactly what they promised. I will definitely continue to use them.
I was treated with respect without any high pressure salesmanship. It was a pleasure to work with Mike Pool and this is the fourth vehicle I have purchased through him. All paperwork, registration, financing and insurance notification was handled quickly and easily through this dealership. A great experience!
Great friendly service good job on fixing my vans problem great job keeping me formed on the progress
Mark Thomas really came through for is helping my wife find the best car for her. Shopping with him was a breeze and blessing.
Great service,helpful,nice waiting room..will recommend it to my friends.thank you so much.
Great service and friendly staff.. accomaditions for waiting very nice and comfortable. I give Hudson a 5 star rating.
Prompt. Knowledgeable, Professional. Will consider go back when needed.Excellent facilities.very accommodating. I am grateful for this service in our area
You need to be more resonible on your labor cost. Not affordable for a senior.
Great people, Madeline is professional and prompt as are the Tech Pros; clearly understaffed however. It’s hard to get an appt, and it seems hand to mouth at times and slow others; so I assume this is a workforce ratio challenge in one or more areas. Maybe consider cutting or hybridizing sales, my sales team for example installs my software and conducts training.
Prompt, courteous kept me informed on progress, offered me options on service for my vehicle.
Alan was very helpful he went above and beyond to help us We have sent several more people to see him and they have also purchased a vehicle I will definitely go to him next time I purchase a vehicle